Privacy Policy

When you submit a technical inquiry, Request for Quotation (RFQ), or contact form on our website, we collect business contact details such as your name, company name, email address, phone/WhatsApp number, project location, and drilling specification requirements (such as hole diameter, rock hardness, and rig configuration).

Your information is used strictly to evaluate your drilling requirements, recommend suitable drilling equipments, prepare commercial quotations, coordinate order dispatch, and provide ongoing technical engineering support. We do not sell, rent, or trade your business or personal contact details to third-party marketers.

We implement industry-standard technical and organizational safeguards to protect your business inquiries, engineering drawings, and contact details against unauthorized access, alteration, or disclosure. Access to customer inquiry data is restricted to authorized sales and engineering personnel at Twin Rock Tools.

Our website may use essential analytics and functional cookies to improve page load performance and user navigation. If you choose to contact us via WhatsApp or Google Maps links, your interaction with those platforms is governed by their respective privacy policies.